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committee, the Public Prosecutor and weeks up to a maximum of eighteen Submitting a complaint
the mayor. It could be: weeks. You can submit a complaint in one of
- Founded: your complaint is justified; the following ways:
- Unfounded: your complaint is not Do you disagree with the outcome? - electronically, via the digital
justified; If you disagree with the Commissioner complaints form: www.politie.nl >
- No assessment: a decision is not of Police’s decision, you can approach Contact > Klacht indienen
possible; the National Ombudsman. Information - by sending a letter to the
- Inadmissible: your complaint does about that procedure can be found on Commissioner of Police of the
not fulfil the requirements stipulated the website, www.nationaleombuds- police unit. Consult the internet for
by law. man.nl. the correct address, or call
You can also call telephone number telephone number 0900-8844.
You receive the Commission of Police’s 0800-335 55 55 (free of charge) or
decision in a letter which explains how send a letter to :
it was reached. The staff-member National Ombudsman
involved and his/her superior are also Postbus 93122 Police contact details
informed about the outcome. 2509 AC Den Haag. In order to contact the police by
telephone, call:
How long will it take? Information about laws and legislation
We will contact you within five days of relating to the complaints procedure 0900-8844 for police in your
receiving your complaint. The first can be found on the website, neighbourhood
phase of a complaints procedure is www.politie.nl.
completed within ten weeks after You can also request information from 0900-1844 for the text telephone
receiving your complaint. This period the complaints coordinator of the police for deaf persons
will be extended by a further four weeks unit concerned, who can be reached on
if you ask the complaints committee to telephone number 0900-8844. 0031-343578844 from abroad
issue advice. The total handling time
may be extended again by another four